Terms and Conditions for the Hobbit Jewelry Shop

Cancellation of Orders

  • If you simply change your mind after placing the order we are happy to cancel your order. Simply return the order confirmation email and request a cancellation, as soon as possible, and a full refund will be actioned.
  • Please note that the majority of orders are dispatched within a few hours of ordering so to cancel an order we need to hear from you as soon as possible.
  • Orders will be cancelled if we cannot supply the item required and a full refund will be issued.
  • Christies reserves the right not to accept an order and a full refund will be issued.

Return of Products

  • At christies we want your shopping experience to be a pleasure without any perceived risk by you. We are happy to exchange or refund within 30 days under most conditions;
  • Where you have simply changed your mind after receiving your order, you have 30 days from the date of the product is dispatched to return the products back to us. We will credit your Payment Authority with an amount equal to the cost of the Products less our freight and packaging costs in sending the original order, which currently is NZD$15.00.
  • We do not accept returns outside of New Zealand. This is because of the costs of customs broker fees and taxes on re-entry back into NZ.
  • Refunds will only be made to the original purchaser through the payment Authority where the original purchase was made.
  • Where the Products are faulty or damaged we will either: (i) replace the Products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund if you so request.
  • All Products returned must be returned in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the Products. Products can not be returned if they have been engraved, modified, damaged, altered,sized or in the case of rings custom made. 
  • Wrap the Product securely and send return it to us together with the invoice.
  • We do not refund or exchange items that have been specifically custom made for you e.g. a ring made to order, or has been sized to your requirements etc.
  • Where the Products arrived damaged by the delivery company, immediately contact the delivery company. Within 24 hours email sales@christies.co.nz stating the nature of the damage (i) Wrap the Product securely and send return it with the invoice which accompanied the Products to the Christies store that dispatched your order.
  • Problems regarding your order? - You may contact us at sales@christies.co.nz quoting the order number or call us on +64 (06) 825 6117.

Payment Information

  • Payment can be made via DPS Payment Express an innovative global leader in payment technology. Providing PCI DSS compliant payment solutions under the Payment Express brand, certified with all major card schemes. This is our preferred option.
  • PayPal Express is also available being way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. Paypal currency conversion fees are normally higher than from standard banks and there for this is not the preferred option.
  • Prices do not include any import fees, duties, tariffs or other any other charges associated with importing the Products to any Country other than New Zealand. Be aware that there maybe extra costs incured on entry depending on the customs requirement of the country involved. Any additional charges made at point of entry to a country are the purchasers responsibility.
  • Prices are charged in NZ Dollars. Currency conversion on the site is subject to the bank rate on the day the credit card is charged (day of dispatch). This will vary between credit card companies. Credit card companies may also charge a currency conversion charge which varies between banks and countries. The currency conversion shown on the site is shown as guidance only using the current exchange rate  but does not represent a banks "Sell" rate which will vary by country and bank.

Delivery

  • The Delivery times for shipping are  average expected delivery times. 
  • From our experience delays in arrivals are caused by slow customs clearance or slow notification to you by your customs that the item has arrived and requires clearing. Once the item has left New Zealand we have no control on delivery and are not responsible for slow deliveries caused by natural disasters, unnatural disasters, terrorist actions, delays at your border control or anything else that is beyond our control. Please allow plenty of time for delivery if you need the order by a special date such as Christmas or Valentines. We do dispatch Evenstars within 48 hours and custom made rings within 7 days.
  • Plese note we are not responsible for items that go missing in the post if insurance is not selected as part of the shipping option.

Customs Requirements

We are required to attach customs documentation to all international packages including a description of the goods and stating their cost. Customs or import duties may be levied once the package reaches your country. These additional charges for customs clearance are your responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and our experience is that although most orders have no problems the occasional one does require customs entry fees being paid. We find from feedback that very few orders get caught for duty and there is usually a limit before any charges apply. Currently this limit in Australia is AUD$1000. You should contact your local customs office for further information.

Wednesday, September 05, 2012

Official Licensed Jewelry

from New Line Cinema's

Manufactured under License from Warner Brothers by Middle Earth's New Zealand's license holder. 

The Lord of the Rings and the characters, names and places therein, TM the Saul Zaentz Company d/b/a Tolkein Enterprises under license to New Line Productions, Inc. All Rights Reserved. The Hobbit and the characters, names and places therein, TM the Saul Zaentz Company d/b/a Middle-earth Enterprises under license to New Line Productions, Inc. All Rights Reserved. 

Free Delivery Worldwide

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Free Delivery Worldwide

from Middle Earth

We offer the same Free Service by International Air with the added option of Insurance for the added charge of NZD$12.00. This option is compulsory for a few countries where we have found postal services are high risk. 

International Express Courier delivery is available as an option. Delivery is usually 5-7 working days (see note below) and is tracked and insured. This option is the only option for a selected few countries where the local postal service is an extreme risk.

NOTE: The Delivery times for shipping are  average expected delivery times. These times DO NOT incude any delays that may be caused by your countries customs clearance procedures, especially in holiday seasons such as Christmas.

5 Year Guarantee

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5 Year Guarantee

for your Peace of Mind

Our Hobbit and Lord of the Rings Jewelry is unique in that unlike other versions ours is made to be worn because it is crafted to fine jewellery standards just like the best diamond ring. We guarantee it for five years.

Made to be Worn

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Made to be Worn

Not Collect Dust

Our Hobbit and Lord of the Rings Jewelry is unique in that unlike other versions ours is made to be worn because it is crafted to fine jewellery standards just like the best diamond ring. The gold "One Ring" is very popular as a wedding band.

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Free Shipping from Middle Earth

We ship World Wide

The Hobbits dispatch most items within 1-2 working days hours. The exception is rings which are custom made to size and are usually dispatched within a week.

NOTE: The Delivery times for shipping are  average expected delivery times. These times DO NOT incude any delays that may be caused by your countries border clearance procedures, especially in holiday seasons such as Christmas.

From our experience delays in arrivals are caused by slow customs clearance or slow notification to you by your customs that the item has arrived and requires clearing. Once the item has left New Zealand we have no control on delivery and are not responsible for slow deliveries caused by natural disasters, unnatural disasters, terrorist actions, delays at your border control or anything else that is beyond our control. Please allow plenty of time for delivery if you need the order by a special date such as Christmas or Valentines. We do dispatch Evenstars within 48 hours and custom made rings within 7 days.

Customs Requirements

5 Year Written Guarantee

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5 Year Written Guarantee

Made to Fine Jewelry Standards

Our Hobbit and Lord of the Rings Jewelry is unique in that unlike other versions ours is made to be worn because it is crafted to fine jewellery standards just like the best diamond ring. We even guarantee it for five years.

All Jewellery items will be accompanied with a 5 year written guarantee against manufacturing defects.

 

Official Licensed Jewelry

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Official Licensed Jewelry

Direct from Middle Earth

All our Hobbit and Lord of the Rings Jewelry is crafted by the only manufacturer, licensed by New Line Productions, in Middle Earth New Zealand. Each item comes with its own License Authenticity Card.

The Lord of the Rings and the characters, names and places therein, TM the Saul Zaentz Company d/b/a Tolkein Enterprises under license to New Line Productions, Inc. All Rights Reserved. The Hobbit and the characters, names and places therein, TM the Saul Zaentz Company d/b/a Middle-earth Enterprises under license to New Line Productions, Inc. All Rights Reserved.

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