Shipping and Returns Information for the HobbitJewelry.com

Shipping 

  • The Hobbits dispatch most items within 24 hours. The exception is rings which are custom made and are usually dispatched within a week.
  • Shipping is Free by NZ Post International Air. Usually this takes 10-21 working days depending on location and there is no tracking or insurance. No Tracking means that once it has left we have no way to know where it is.
  • We also offer Free shipping by International Air with an option of Insurance as an extra charge.
  • International Express Courier delivery is available as an option. Delivery is usually 5-7 working days (see note below) and is tracked and insured. 

NOTE: The Delivery times for shipping are  average expected delivery times. These times DO NOT incude any delays that may be caused by your countries customs clearance procedures, especially in holiday seasons such as Christmas.

From our experience delays in arrivals are caused by slow customs clearance or slow notification to you by your customs that the item has arrived and requires clearing. Once the item has left New Zealand we have no control on delivery and are not responsible for slow deliveries caused by natural disasters, unnatural disasters, terrorist actions, delays at your border control or anything else that is beyond our control. Please allow plenty of time for delivery if you need the order by a special date such as Christmas or Valentines. We do dispatch Evenstars within 48 hours and custom made rings within 7 days.

Customs Requirements

  • We are required to attach customs documentation to all international packages including a description of the goods and stating their cost. Customs or import duties may be levied once the package reaches your country. These additional charges for customs clearance are your responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and our experience is that although most orders have no problems the occasional one does require customs entry fees being paid. You may want to contact your local customs office for further information.
Cancellation of Orders
  • If you simply change your mind after placing the order we are happy to cancel your order. Simply return the order confirmation email and request a cancellation, as soon as possible, and a full refund will be actioned.
  • Please note that the majority of orders are dispatched within a few hours of ordering so to cancel an order we need to hear from you as soon as possible.
  • Orders will be cancelled if we cannot supply the item required and a full refund will be issued.
  • Christies reserves the right not to accept an order and a full refund will be issued.

Return of Products

At christies we want your shopping experience to be a pleasure without any perceived risk by you. We are happy to exchange or refund within 30 days under most conditions;

  • Where you have simply changed your mind after receiving your order, you have 30 days from the date of the product is dispatched to return the products back to us. We will credit your Payment Authority with an amount equal to the cost of the Products less our freight and packaging costs in sending the original order, which currently is NZD$25.00.
  • Refunds will only be made to the original purchaser through the payment Authority where the original purchase was made.
  • Where the Products are faulty or damaged we will either: (i) replace the Products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund if you so request.
  • All Products returned must be returned in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the Products. All CD ROMs and software must be returned unopened. Products can not be returned if they have been engraved, modified, damaged, altered or sized. This includes rings sized at your request as we will not resell a ring to another customer after it has already been sized.
  • Wrap the Product securely and send return it to us together with the invoice which accompanied the Products to the Christies store that dispatched your order.
  • We do not refund or exchange items that have been specifically custom made for you e.g. a rings made to order, or have been sized to your requirements, large Gold evenstars which are custom made,  etc.
  • Where the Products arrived damaged by the delivery company, immediately contact the delivery company. Within 24 hours email sales @ christies.co.nz stating the nature of the damage (i) Wrap the Product securely and send return it with the invoice which accompanied the Products to the Christies store that dispatched your order.
  • Problems regarding your order? - You may contact us at sales @ christies.co.nz quoting the order number or call us on +64 06 825 6117.

Official Licensed Jewelry

from New Line Cinema's

Manufactured under License from Warner Brothers by Middle Earth's New Zealand's license holder. 

The Lord of the Rings and the characters, names and places therein, TM the Saul Zaentz Company d/b/a Tolkein Enterprises under license to New Line Productions, Inc. All Rights Reserved. The Hobbit and the characters, names and places therein, TM the Saul Zaentz Company d/b/a Middle-earth Enterprises under license to New Line Productions, Inc. All Rights Reserved. 

Free Delivery Worldwide

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Free Delivery Worldwide

from Middle Earth

We offer the same Free Service by International Air with the added option of Insurance for the added charge of NZD$12.00. This option is compulsory for a few countries where we have found postal services are high risk. 

International Express Courier delivery is available as an option. Delivery is usually 5-7 working days (see note below) and is tracked and insured. This option is the only option for a selected few countries where the local postal service is an extreme risk.

NOTE: The Delivery times for shipping are  average expected delivery times. These times DO NOT incude any delays that may be caused by your countries customs clearance procedures, especially in holiday seasons such as Christmas.

5 Year Guarantee

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5 Year Guarantee

for your Peace of Mind

Our Hobbit and Lord of the Rings Jewelry is unique in that unlike other versions ours is made to be worn because it is crafted to fine jewellery standards just like the best diamond ring. We guarantee it for five years.

Made to be Worn

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Made to be Worn

Not Collect Dust

Our Hobbit and Lord of the Rings Jewelry is unique in that unlike other versions ours is made to be worn because it is crafted to fine jewellery standards just like the best diamond ring. The gold "One Ring" is very popular as a wedding band.

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Free Shipping from Middle Earth

We ship World Wide

The Hobbits dispatch most items within 1-2 working days hours. The exception is rings which are custom made to size and are usually dispatched within a week.

NOTE: The Delivery times for shipping are  average expected delivery times. These times DO NOT incude any delays that may be caused by your countries border clearance procedures, especially in holiday seasons such as Christmas.

From our experience delays in arrivals are caused by slow customs clearance or slow notification to you by your customs that the item has arrived and requires clearing. Once the item has left New Zealand we have no control on delivery and are not responsible for slow deliveries caused by natural disasters, unnatural disasters, terrorist actions, delays at your border control or anything else that is beyond our control. Please allow plenty of time for delivery if you need the order by a special date such as Christmas or Valentines. We do dispatch Evenstars within 48 hours and custom made rings within 7 days.

Customs Requirements

5 Year Written Guarantee

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5 Year Written Guarantee

Made to Fine Jewelry Standards

Our Hobbit and Lord of the Rings Jewelry is unique in that unlike other versions ours is made to be worn because it is crafted to fine jewellery standards just like the best diamond ring. We even guarantee it for five years.

All Jewellery items will be accompanied with a 5 year written guarantee against manufacturing defects.

 

Official Licensed Jewelry

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Official Licensed Jewelry

Direct from Middle Earth

All our Hobbit and Lord of the Rings Jewelry is crafted by the only manufacturer, licensed by New Line Productions, in Middle Earth New Zealand. Each item comes with its own License Authenticity Card.

The Lord of the Rings and the characters, names and places therein, TM the Saul Zaentz Company d/b/a Tolkein Enterprises under license to New Line Productions, Inc. All Rights Reserved. The Hobbit and the characters, names and places therein, TM the Saul Zaentz Company d/b/a Middle-earth Enterprises under license to New Line Productions, Inc. All Rights Reserved.

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